ORGANIZATIONAL CITIZENSHIP BEHAVIOR DAN PEMBERDAYAAN TERHADAP KOMITMEN ORGANISASI SERTA DAMPAKNYA TERHADAP KINERJA KARYAWAN
Fakultas Ekonomi Universitas Hasanuddin
Jl. Perintis Kemerdekaan Km.10 Tamalanrea, Makassar, 90245.
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The success of banking institutions in providing excellent service to the customer was inseparable from the performance of employees. This research aimed to study the influence of organizational citizenship behavior and empowerment to organizational commitment and the influence to employee performance. Primary data was taken by using questionnaires given to 128 employees by using Slovin formula. Path analysis model was used to test the research hypothesis. The results showed that the level of employee performance positively influenced by organizational citizenship behavior, and employee empowerment and also comitment organizational had significant influence to employee performance. Improving the performance of employees was a challenge for banking institutions because employees were the important assets for the company.
Keywords: empowerment, employee performance, organizational citizenship behavior, organizational commitment