PENDIDIKAN TERHADAP HUBUNGAN KEPRIBADIAN DAN MOTIF DENGAN PERILAKU KEWARGAAN ORGANISASIONAL PADA INDUSTRI PERBANKAN DI INDONESIA
D. Wahyu Ariani
Program Studi Manajemen Fakultas Ekonomi – Universitas Atma Jaya Yogyakarta
Jl. Babarsari No. 43 Yogyakarta
Korespondensi dengan Penulis:
D. Wahyu Ariani: Telp.+62 274 487 711 Ext. 2120; Fax: +62 274 485 227
The goal of this research was to test education factor as the moderate variable of the relationship model among core self-evaluation personality, motives, and organizational citizenship behavior. The research integrated the use of attribution theory, social exchange theory, core self- evaluation theory. A survey was conducted by using questionnaires from previous research. The questionnaires were sent to 128 branches of the bank industry located in 16 major cities in Java. The samples consisted of 636 tellers. Validity tests and reliability tests were used to test the questionnaires contents. The Structural Equation Modeling (SEM) was used to test the relationship among the variables. The result proved that education moderated the relational model between core self- evaluation personality, organizational concern motives, pro-social values motives, impression management motives and organizational citizenship behavior.
Key words: core self evaluation personality, motives, organizational citizenship behavior