PERSEPSI TERHADAP DUKUNGAN ORGANISASI DAN PENYELIA, KEPUASAN, NILAI, DAN KOMITMEN PADA
INDUSTRI PERBANKAN INDONESIA
D. Wahyu Ariani
Program Studi Manajemen Fakultas Ekonomi – Universitas Atma Jaya Yogyakarta
Jl. Babarsari No.43 Yogyakarta, 55281
Telp. +62 274 487 711 psw. 3120, Fax. +62 274 485 227
Perceived support and values similarity had an effect on organizational behavior outputs such as organizational commitment and job satisfaction. Perceived support comprised perceived organizational support and perceived supervisor support. Perceived supervisor support influenced perceived organizational support. This study examined the relationship between perceived organizational supports (POS), perceived supervisor support (PSS), values similarities, job satisfaction, and affective organizational commitment. This study used social exchange theory, psychological contract theory, organizational support theory, social identity theory, and norm of reciprocity to develop the model. We used Structural Equation Modeling (SEM) sample consisting of 392 individuals from banking industry. Consistent with prior literature, our hypothesized model confirmed that values similarity was a predictor of PSS and POS, and PSS was a predictor of POS. The findings indicated that as employee’s perception of organizational support increase, their affective organizational commitment and job satisfaction significantly increase.
Key words: perceived organizational support, perceived supervisor support, values similarity, affective organizational commitment, job satisfaction